Guest Services at The Banff Centre
The Banff Centre provides 24hr guest services at our Front Desk and Business Centre. Please see the list below for a full description of services.
Arts & Entertainment
Cultural activities, performances and festivals are offered on a year-round basis at The Banff Centre through our Arts and Mountain Culture program areas. Contact our Box Office for up to date schedules and ticketing. See What's On at The Banff Centre for further information.
Clothing and Equipment
Life at The Banff Centre is informal; casual clothing is the norm. Come prepared to enjoy the many outdoor recreational opportunities available in Banff National Park, or indoors at The Centre's Sally Borden Recreation Facility. A variety of outdoor and recreational equipment is available on a rental basis through the Sally Borden Building or rental firms in downtown Banff.
Disabled Access
There are paths, roadways or ramps that provide access to and throughout most buildings. However, The Centre, built on the side of a mountain, does present challenges to those with limited mobility. On the sixth floor of Lloyd Hall, there is a phone equipped with an amplifier handset for the hearing impaired. Also, there are phones located throughout the campus that are wheelchair accessible. A specific number of bedrooms have been adapted for wheelchair access. If you have special needs, please refer to the conference facility map or contact the conference office.
Dry
Cleaning and Laundry
The Banff Centre offers dry cleaning and laundry service through drop-off and pick-up at the front office. Coin-operated laundry facilities, irons and ironing boards are also available at The Centre.
Health Services
There are several doctors and dentists in the town of Banff, and the hospital provides a 24-hour emergency service.
If you are not an Alberta resident, ensure that your medical coverage is effective in Alberta. If you are not a resident of Canada, you may wish to investigate the various medical insurance policies available for travellers in Canada.
Mail/Telephone Messages
A full range of electronic mail and fax services is offered to registered guests. This includes Email, Envoypost and Envoy 100 (Canada), Telex, TWX1, Telegram. Transmittal costs are paid at the front desk at time of transmission. Postage stamps can be purchased at the front desk and at The KILN store and mail can be dropped off at on-site post boxes. Full mail and courier services are available through Xerox Global Services in the Service Building. All bedrooms are equipped with a telephone answering system. All in-room telephones are equipped with a fax/data port. Courtesy house telephones may be used to contact services, facilities and personnel of The Banff Centre. Guests can obtain 24-hour emergency aid by dialing 7777.
Parking
Designated parking areas have been set aside for guests including complimentary parking in our 200-stall parkade. Please observe the No Parking signs. Vehicles outside of designated areas will be towed. When registering, you may use the limited parking available in front of the Professional Development Centre. Upon check-in, you will be given a parking voucher and directions to the parking area.
Pets
No pets are allowed at The Banff Centre.
Smoking Policy
The Banff Centre is a smoke-free work environment. Smoking is permitted in specific locations only.
Security and Emergencies
Security is maintained throughout The Centre on a 24-hour basis. Police services in the town of Banff and Banff National Park are provided by the Royal Canadian Mounted Police.
Park-related matters are handled by the Parks Canada Warden Service.